Privacy Policy
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This Privacy Policy describes how Holisticbrightkn, operating at holisticbrightkn.world, collects, uses, stores, and protects personal information in connection with our office exercise programmes and related services for workplace teams across Australia. By accessing our website, submitting an enquiry, or booking a session, you acknowledge that you have read and understood this policy.
1. Data Controller
The data controller responsible for your personal information is Holisticbrightkn, located at 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia. For privacy-related enquiries, contact us at feedback@holisticbrightkn.world or by telephone at +61466082013 during business hours.
2. Information We Collect
We collect personal information that is reasonably necessary to deliver our exercise services, manage bookings, communicate with clients, and improve our programmes. The categories of information we may collect include:
- Identity and contact data, including your full name, email address, telephone number, job title, and company name when you submit our contact form or communicate with us directly.
- Booking and session data, including preferred dates, team size, office location, programme selections such as Desk Reset Session, Weekly Movement Plan, or Office Flow Workshop, and any special requirements you disclose.
- Technical and usage data, including your IP address, browser type, device information, pages visited on holisticbrightkn.world, referring URLs, and interaction patterns collected through cookies and similar technologies as described in our Cookies Policy.
- Communication records, including copies of messages you send us, our responses, and notes from consultations regarding your workplace exercise needs.
- Payment-related information where applicable, such as billing contact details and transaction references. We do not store full credit card numbers on our servers.
3. How We Use Your Information
Holisticbrightkn uses personal information for the following purposes:
- To respond to enquiries, prepare quotations, schedule and deliver on-site exercise sessions, and provide follow-up resources to participating workplaces.
- To manage ongoing programme subscriptions, send session confirmations, distribute exercise guides, and maintain accurate client records.
- To analyse aggregated usage patterns on our website, evaluate programme effectiveness, and refine our service offerings based on client feedback.
- To comply with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as well as any contractual obligations.
- To detect, investigate, and prevent fraudulent activity, unauthorised access, and other security incidents affecting our systems or clients.
4. Legal Basis for Processing
We process your personal information on the following legal bases: your explicit consent when you tick the data processing checkbox on our contact form; performance of a contract when you book an exercise programme with Holisticbrightkn; our legitimate interests in operating and improving our business, provided those interests do not override your fundamental rights; and compliance with legal obligations to which we are subject under Australian law.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating holisticbrightkn.world, processing payments, delivering email communications, or hosting our infrastructure. These providers are contractually bound to handle data only on our instructions and in accordance with applicable privacy standards. We may also disclose information where required by law, court order, or governmental authority, or where necessary to protect the rights, property, or safety of Holisticbrightkn, our clients, or the public.
6. International Data Transfers
Some of our technology providers may store or process data outside Australia. Where personal information is transferred internationally, we take reasonable steps to ensure that recipients maintain appropriate safeguards consistent with the Australian Privacy Principles, including contractual protections and verification of the recipient's privacy practices.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions and enquiry records are typically retained for three years from the date of last communication. Booking and session records associated with completed programmes are retained for seven years to support warranty claims, dispute resolution, and regulatory compliance. Technical log data is generally retained for twelve months. When information is no longer required, we securely delete or anonymise it using industry-standard methods.
8. Your Rights
Under Australian privacy law, you have the right to request access to the personal information we hold about you, request correction of inaccurate or incomplete information, withdraw consent where processing is consent-based, request deletion of your data subject to legal retention requirements, and lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached. To exercise any of these rights, contact us using the details provided in Section 1. We will respond within thirty days unless an extension is permitted by law.
9. Data Security
Holisticbrightkn implements appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, access controls limiting employee access to personal data on a need-to-know basis, regular security assessments of our website infrastructure, and secure disposal procedures for physical and electronic records. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our office exercise services and website are directed at businesses and adult professionals. We do not knowingly collect personal information from individuals under the age of eighteen. If we become aware that we have collected information from a minor without appropriate parental consent, we will take steps to delete that information promptly.
11. Third-Party Links
Our website may contain links to third-party websites, including Google Maps embeds. Holisticbrightkn is not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services you access through our website.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service offerings. The revised policy will be posted on this page with an updated effective date. Material changes will be communicated to active clients via email where appropriate. Continued use of holisticbrightkn.world after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact Holisticbrightkn at 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia, by phone at +61466082013, or via email at feedback@holisticbrightkn.world. We are committed to resolving privacy matters promptly and transparently.