Return Policy

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This Return Policy outlines the cancellation, rescheduling, and refund procedures for exercise programmes and sessions purchased from Holisticbrightkn through holisticbrightkn.world. As a service-based business delivering on-site office exercise programmes, our return policy differs from product-based retailers. Please read this policy carefully before booking any of our programmes.

1. Scope

This policy applies to all exercise services offered by Holisticbrightkn, including the Desk Reset Session priced at AUD $89, the Weekly Movement Plan at AUD $249 per month, and the Office Flow Workshop at AUD $450. It covers bookings made through our website contact form, telephone enquiries, and direct email correspondence. This policy does not apply to third-party services or products not directly sold by Holisticbrightkn.

2. Booking Confirmation

A booking is considered confirmed only when you receive written confirmation from Holisticbrightkn specifying the programme type, scheduled date and time, location, participant limit, assigned coach, and total cost. Payment instructions will accompany your confirmation. Until confirmation is issued, any enquiry or provisional hold does not constitute a binding agreement and may be released without penalty.

3. Cancellation by Client

Clients may cancel or reschedule confirmed sessions according to the following schedule:

• More than forty-eight hours before the scheduled session: Full refund or free rescheduling to an alternative date within ninety days, at your choice.
• Between twenty-four and forty-eight hours before the scheduled session: Rescheduling available at no charge, or a refund of fifty percent of the session fee.
• Less than twenty-four hours before the scheduled session: No refund available. Rescheduling may be offered at our discretion and may incur an administrative fee of AUD $25.
• Failure to provide access to the workplace at the scheduled time without prior notice: Treated as a no-show and charged the full session fee with no refund.

All cancellation requests must be submitted in writing via email to feedback@holisticbrightkn.world or by telephone to +61466082013. Verbal cancellations should be followed by written confirmation. The cancellation timestamp is determined by when we receive your communication, not when you send it.

4. Monthly Programme Cancellation

For the Weekly Movement Plan and other recurring monthly programmes, the following terms apply. You may cancel your monthly subscription by providing fourteen days written notice before the next billing cycle. Sessions already delivered within the current billing period are non-refundable. If you cancel mid-cycle after receiving some sessions, a pro-rata refund for undelivered sessions will be calculated based on the number of remaining scheduled visits. Early termination of a multi-month agreement may be subject to a cancellation fee equivalent to one session if fewer than two sessions have been completed.

5. Cancellation by Holisticbrightkn

We reserve the right to cancel or reschedule sessions due to coach illness, injury, extreme weather conditions, natural disasters, public health directives, or other circumstances beyond our reasonable control. In such cases, Holisticbrightkn will notify you as soon as practicable and offer either a rescheduled session at no additional cost or a full refund for the affected booking. We are not liable for any indirect costs incurred as a result of session cancellation, including venue preparation expenses or employee scheduling adjustments.

6. Refund Process

Approved refunds will be processed within fourteen business days of cancellation confirmation. Refunds will be issued to the original payment method used for the booking. If the original payment method is no longer available, alternative arrangements will be made in consultation with the client. Refund amounts will be calculated in Australian Dollars and will not include any bank transfer fees charged by third-party financial institutions. A confirmation email will be sent once the refund has been initiated.

7. Dissatisfaction Guarantee

Holisticbrightkn is committed to delivering high-quality office exercise sessions. If you are dissatisfied with a completed session, you must notify us in writing within seven days of the session date, describing the specific concerns. We will investigate the matter and, where appropriate, offer a complimentary follow-up session or a partial refund at our discretion. This guarantee does not apply where dissatisfaction arises from factors outside our control, including inadequate space provided by the client, participant non-participation, or undisclosed health conditions that limited exercise delivery.

8. Printed Materials and Digital Resources

Printed exercise guides, reference cards, and digital resources provided as part of the Office Flow Workshop or other programmes are non-returnable once delivered. If materials arrive damaged or incomplete, notify us within five business days of receipt and we will replace them at no charge. Digital resources distributed via email link cannot be returned once accessed, but we will reissue links that expire or fail to function due to technical errors on our end.

9. Australian Consumer Law Rights

Nothing in this Return Policy limits your rights under the Australian Consumer Law. Our services come with consumer guarantees that services will be provided with acceptable care and skill, be fit for the specified purpose, and be delivered within a reasonable time. If we fail to meet a consumer guarantee, you are entitled to remedies including repair, replacement, or refund depending on the severity of the failure. For more information about your rights, visit the Australian Competition and Consumer Commission website at accc.gov.au.

10. Dispute Resolution

If you are unhappy with the outcome of a cancellation or refund request, please contact our team at feedback@holisticbrightkn.world to escalate the matter. We aim to resolve all disputes within ten business days. If a satisfactory resolution cannot be reached, you may refer the matter to the relevant consumer protection authority in Victoria or seek independent dispute resolution through an accredited mediation service.

11. Contact

For cancellation requests, refund enquiries, or questions about this Return Policy, contact Holisticbrightkn at 6 Kensley St, Upper Ferntree Gully VIC 3156, Australia, phone +61466082013, or email feedback@holisticbrightkn.world. Our business hours are Monday to Friday, 8:00 AM to 6:00 PM AEST.